FAQ

We do our best to get your orders out the door as soon as we can. 
That being said, each order can be different. 

All Seasonal Line and Limited Edition products are already made and the quantities listed are in-stock. Processing time is 3-5 days to pack and ship. 

Classic Line products are popular. We try to keep them in stock yet often are making orders as they come. Processing time is 6-10 days. 

Larger orders (like weddings) may take 14-20 days. Sometimes faster (again, we want to ship things as fast as we can), it just depends on what’s happening around here. If your wedding or event is within a month of placing your order, let us know the date!! 

Custom Orders may take longer, but we will have been in touch if you are ordering custom. Just for information, if we are shopping or ordering fabric for you, it can be up to a few months to finish the order. 

Of course!
Contact us first (within 14 days of receiving) to let us know you want to return your order. 
Then, just pop it back the mail with the notecard from the box. (If you lost the card, no worries. Just make sure your name from the order or your order number is in the package so we can find it in the system.) 

Ship items back within 30 days of delivery for a full refund. You are responsible for the cost of return shipping.

Once we receive the item and make sure it is in returnable condition, we will issue a return of payment. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Well yes we do. 

We are happy to ship internationally with an added shipping cost to cover postage. You are responsible for any customs fees your country may require. We cannot anticipate the fees and it is customer responsibility to research and cover these costs. 

☞We CANNOT guarantee shipping times for international orders, even priority shipping. Once it is out of our hands, we have no control over what happens. Once it leaves the US, we have limited information from the postal service. 

Yes. Sometimes. Get in touch. 
We do charge a RUSH FEE of $25-50 depending on the size of the order and the super rush needed. And it depends on if we can actually do it. Sometimes its just simply not in the cards. 

We do actually like being able to fulfill rush orders though. WE KNOW YOU! We know that you put it off and now you neeeeeeed it done. We will do our best!! 
We understand its stressful on you. Its also stressful on us. 
(Find us on the social medias, sometimes we waive our rush fee if we aren’t super busy.)